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Sales/Customer Service Coordinator

Company Name:
Creative Foam Corporation
Sales/Customer Service Coordinator
Do you enjoy working with the customer? Providing good service and working in team oriented environment?
Creative Foam's facility in Fenton, MI has an outstanding opportunity for a Customer Service/Sales Coordinator reporting to Corporate Sales Administration Manager.
Internal liaison between the customer and various company departments - works as a team with specific Sales Account Managers

ESSENTIAL FUNCTIONS:
Receives, confirms and qualifies various requests for information from the customer
Generates and follows open quotation and sample requests to ensure customer timeframe is met
Generates and follows open quotation and sample requests to ensure customer timeframe is met
Develops/reviews/distributes formal quotations to the customer.
Reveiws all commercial issues relating to customer purchase orders. Follows up as needed for any corrections. Ensures PO's are retained to the master file.
Launches new orders to all applicable departments. Enters and releases orders for tooling or special charges. Follows up with appropriate departments to help ensure timely PPAP submission..
Maintains all appropriate files and records pertaining to Request for Quotes, Request for Samples and Completed Quotations.
Incumbent must maintain strong communication links with Manufacturing, Estimating, Sample Departments and Accounting.

EDUCATION:
High School Diploma

PREREQUISITES FOR THE JOB:
Some customer service experience preferred
Proficient with Microsoft Office applications (Word, Excel, PowerPoint) PLEX experience beneficial
Strong communication skills

PERSONAL CHARACTERISTICS:
Detail oriented and organized.
Displays initiative, ability to work independently, and ability to prioritize effectively
Ability to work effectively with others.
About Creative Foam:
Since 1969, Creative Foam has been a leading supplier of cellular and non-cellular foam and plastic products for customers in the automotive, medical and composite markets. We have manufacturing locations in Michigan, Indiana, Ohio, Colorado and Tennessee. Our longevity and success are attributable to our innovative people, an abiding passion for quality and an unwavering commitment to our customers.
Creative Foam offers a comprehensive compensation and benefits plan, including medical, dental, vision, 401(k) and tuition reimbursement.



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