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Customer Quality Specialist

Seeking individual with Outstanding Quality experience and must show the below experience in your resume! Pay Rate: $14 - $16 (depending on experience)
o Communicate with the quality supervisor, shift supervisor, company managers, and other leaders as necessary when non-conforming product is identified to alert other people and processes of suspect conditions.
o Assist the creation and distribution of Quality Alerts as directed by Quality and or Production Management.
o Assist sorting activities as needed to prevent non-conforming material from escaping a process. Quarantine and make disposition of suspect and non-conforming material.
o Lead and participate in 8D root-cause / corrective action activities.
o Monitor customer communication portals and respond to customer concerns and rejections in the timeframe mandated by the customer. Initial containment response to be communicated within one business day.
o Communicate customer rejection process findings to the Quality Lab Manager.
o Identify opportunities for improvement within your area of responsibility and throughout the organization. Report or suggest the same to the management team.
o Serve as Management Representative during 3rd party auditing activities.
o Lead the Quality Department in the absence of the Quality Manager.
o Carries out all job duties, incorporating safe work habits and proper equipment.
o Adheres to company policies and procedures.
o Performs other duties as assigned, while maintaining a high standard of excellence.
KNOWLEDGE, SKILLS, AND ABILITIES:
1. Teachable knowledge of ISO / TS 16949 and 14001 standards.
2. Understand and interpret customer specifications and industry standards when directing or performing required internal audits.
3. Knowledge in use of measuring tools, such as but not limited to; optical comparator, CMM Romer, calipers, tape measure, protractor, pin gages, process fixtures and assorted measuring tools.
4. Communicating effectively with management personnel and executives.
5. Teachable knowledge of manufacturing process flow (internal customer).
6. Planning and auditing the direction of control plans, failure mode effects analysis, process flows and work instructions.
7. 8D problem resolution methodology, Six Sigma, Lean Principles


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